Eterniya is committed to having a relationship based on trust and transparency with all its stakeholders and the privacy and security of the data that is entrusted is a priority for Eterniya.

Eterniya only collects, stores, processes, transmits or deletes personal data transparently and to provide the best services to you. We will inform you how we use your personal data and for what purposes, with the guarantee that we collect, share and store the data in accordance with the best security and personal data protection practices.

If you have any questions regarding our use of your personal data, you can contact us at hello@eterniya.com.

How do we collect your personal data?

n this Privacy Policy, the term “Personal Data” refers to the set of information that refers to you and that allows us to identify you, directly or indirectly. Personal data may include, for example, name, tax identification number, contacts, transactions and customer interactions with us. When you visit our website, we automatically collect certain information about your device, browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse our website, we collect information about the individual pages or products you view, which sites or search terms referred you to our platform, and information about how you interact with our website. All automatically collected information will hereinafter be referred to as “Device Information”.

Eterniya collects device information using the following technologies:

– “Cookies” are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Website and collect data including your IP address, browser type, ISP services, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you navigate the website.

Additionally, when you make a purchase or attempt to make a purchase on our website, we collect certain information from you, such as your name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number. We refer to this information as “Order Information.”

When we refer to “Personal Data” in this Privacy Policy, we are referring to Device Information and Order Information.

Why do we process your personal data?

In accordance with the provisions of the European General Data Protection Regulation (GDPR) 2016/679, as well as any applicable national legislation, we inform you that at Eterniya we process the personal data you provide to us for the following purposes:

1.Communicate with you, process your registration as a customer and manage your purchasing process.

2. Issuing invoices and purchasing goods and services, home delivery and service management.

3. Provide information or advertising related to our products or services, sending commercial communications, gifts or events and invitations via email, calls, SMS, push notifications, publications, etc.

4. Creation of commercial profiles based on information from internal and external sources in order to send personalized advertising and analyze your purchasing behavior to personalize your experience on our website.

5. Prevention of abuse and fraud (fraudulent activities, denial of service attacks, among others).

6. Disclosure of data to public bodies and authorities (administrative or judicial), as required by legal and statutory provisions.

How long do we keep your personal data?

Your data will be kept for as long as we have a contractual relationship or until cancellation is requested, as well as for the time necessary to comply with our legal obligations.

Legislation

The legal bases for processing personal data corresponding to each of the purposes (1) to (5) included in paragraph 3 above (“Why do we process your personal data?”) are as follows:

– Purpose (1): The conclusion of a contract with Eterniya in relation to the purchase of products.

– Purpose (2) and (3): consent expressly granted to Eterniya at the time of collecting your personal data.

– Purpose (4): Consent expressly granted to Eterniya at the time your personal data is collected in relation to profiling based on external sources and the satisfaction of a legitimate interest that Eterniya has in relation to profiling based in internal sources.

– Objective (5) and (6): Legal compliance with the responsibilities applicable to Eterniya.

You have the right to access your personal data, as well as request the rectification of incorrect data or, where applicable, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. If you wish to exercise any of your rights, you may contact us in writing at hello@eterniya.com. The request to exercise any of your rights must be accompanied by a copy of the official document that identifies you (CPF, driver’s license or passport). Finally, we inform you that you can contact the Portuguese Data Protection Authority and other competent public authorities in relation to any complaint arising from the processing of your personal data.